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1993-11-16
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DOCUMENT:Q106214 09-NOV-1993 [W_NT]
TITLE :LocalTalk Adapter Configuration Fails with U.S. Service Pack 1
PRODUCT :Windows NT
PROD/VER:3.10
OPER/SYS:WINDOWS
KEYWORDS:
--------------------------------------------------------------------
The information in this article applies to:
- U.S. Service Pack 1 for Microsoft Windows NT and Windows NT
Advanced Server version 3.1
-------------------------------------------------------------------
SYMPTOMS
========
After you update Windows NT with U.S. Service Pack 1 and attempt to
add the driver for the DayStar Digital LocalTalk Adapter, or attempt
to configure this adapter if it had already been installed prior to
applying the patch, you will receive the following error message:
An Internal Error Occurred - Contact Technical Support
CAUSE
=====
During installation of the driver for the DayStar Digital LocalTalk
Adapter, you must specify which I/O address the adapter is using.
After you select the proper address and choose OK, the above error
message will be generated if U.S. Service Pack 1 has been installed.
If the driver was installed under the initial release of Windows NT,
and then the U.S. Service Pack 1 patch was applied, when you attempt
to change the adapter's configuration through the Network application
of Control Panel, the error message will also be generated.
RESOLUTION
==========
The only resolution currently is to remove the modifications made by
the U.S. Service Pack 1, and then the installation/configuration of
the driver will be successful. You can do this by using the Emergency
Repair Disk and doing the following:
1. Start your system using Disk 1 - Setup Disk for Floppy Disk
Installation, or the CD-ROM Installation Disk 1 if Windows NT was
installed from CD-ROM.
2. At the first blue screen, press R for Repair.
3. When prompted to do so, insert the Emergency Repair Disk that
was originally created for this computer.
4. Reinsert Disk 1 when prompted. (This is the same disk with which
you started your system.)
5. You will see three selections. All three will be selected by
default. Use the ARROW KEYS to move the selector bar and use the
SPACEBAR to highlight/select or clear the options.
6. Clear the selection of all options except "Verify Windows NT
system files." This should be the only option that has an "X"
in front of it. Move the selector bar to the line that says
to Continue and press the ENTER key.
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT and Windows
NT Advanced Server version 3.1. We are researching this problem and
will post new information here in the Microsoft Knowledge Base as it
becomes available.
Additional reference words: 3.10
KBCategory:
KBSubCategory: devdrvr
=============================================================================
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.
Copyright Microsoft Corporation 1993.